Travel Operations Specialist

Mercy Ships; United States; On-site; USD 49,300 - 50,900; Full time

Job summary

A humanitarian organization is seeking a Travel Operations Specialist to ensure efficient daily functions of the Travel Center. This role involves managing travel inquiries, reconciling expenses, and maintaining travel data integrity. The ideal candidate will possess excellent communication skills, have knowledge of corporate travel policies, and be detail-oriented. This 9-month fixed-term and full-time role will be fully remote, with a compensation range of $49,300 - $50,900 for U.S. hires only.

Qualifications

• Excellent communication skills required.
• Knowledge of corporate travel policies and procedures.
• Detail-oriented with a focus on accuracy.
• Ability to work collaboratively with teams.
• International travel may be required.
• Pro-active thinker with process improvement skills.

Responsibilities

• Provide operational support to the Travel Center team.
• Manage travel inquiries and responses.
• Reconcile corporate card expenses.
• Process and track personal reimbursements.
• Ensure accuracy of travel data and reporting.

Skills

Excellent communication skills

Knowledge of corporate travel policies

Detail-oriented

Ability to work collaboratively

Knowledge of administrative and clerical procedures

Pro-active thinker

Analytical skills

Enthusiastic and relational approach

Solution-oriented attitude

Highly adaptable

Education

High school diploma or GED equivalent

2-3 years of travel/transportation/hospitality industry experience

Tools

Microsoft PowerApps Suite

Global Distribution System knowledge

Microsoft Power Suite knowledge

Job description

The Travel Operations Specialist will ensure efficiency through maintenance of daily Travel Center functions and bridge gaps between front and backend users with automated systems.

Compensation range for this position is $49,300 - $50,900

This is a 9-month fixed term contract and a full time, REMOTE position

How You’ll Contribute

• Uses travel industry knowledge and experience to provide operational support to the Travel Center team and wider organization.
• Manages the shared Travel mailbox and responds to traveler inquiries in a timely manner, assigning or escalating queries as needed.
• Reconciles corporate card expenses including Amex and Bank of America Visa accounts.
• Reconciles vendor and service expenses including Enterprise and Uber charges.
• Processes and tracks personal reimbursements.
• Adds and adjusts travel expenses after submission to ensure accuracy and completeness.
• Matches incoming itineraries to SharePoint Pre-Arrival data. · Ensures accuracy, consistency, and integrity of travel data and reporting. Answers questions from internal stakeholders regarding traveler progress.
• Supports policy-driven and exception-based administrative travel processes.
• Performs system-level updates and administrative adjustments within travel platforms.
• Identifies and resolves stuck or queued submissions in workflows.
• Incorporates itineraries booked outside of the Travel Center into our duty of care management system.
• Processes flight cancellations and administrative booking changes in Sabre.
• Maintains operational integrity and continuity of travel systems.
• Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
• Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
• Other duties may be assigned that are not included in the information provided in this job description.

The Ideal Candidate

• Excellent communication skills required - both written and verbal.
• Knowledge of corporate travel policies and procedures.
• Detail-oriented with a focus on accuracy in tracking and managing travel-related data.
• Ability to work collaboratively with internal teams and external partners.
• International travel may be required.
• Knowledge of administrative and clerical procedures and systems, such as word processing, spreadsheets, managing files and records and other office procedures and terminology, competency with the Microsoft PowerApps Suite preferred.
• Pro-active thinker; constantly strive to improve processes.
• Analytical skills are a plus.
• Enthusiastic and relational approach to work with volunteers and colleagues.
• Positive approach to work with a solution-oriented attitude.
• Highly adaptable, able to work on multiple projects at once.
• Supportive of Mercy Ships mission and vision and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability.

Education & Experience

• High school diploma or GED equivalent required.
• 2-3 years of travel/transportation/hospitality industry experience preferred.
• Understanding of Global Distribution System preferred.
• Understanding of Microsoft Power Suite preferred.
• Or equivalent combination of experience and education.

Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.