Travel Operations Coordinator / Administrator

Genesis Consulting Partners, LLC; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A consulting firm is seeking a Travel Operations Coordinator / Administrator to support travel program operations remotely from Washington, DC. The role includes assisting travelers with bookings, managing expense reporting, and ensuring compliance with travel policies. Ideal candidates have two years of experience with travel systems, strong attention to detail, and excellent communication skills. A Bachelor’s degree in a relevant field is required, with familiarity in government travel policies preferred. This position offers an opportunity to work in a dynamic environment focused on service excellence.

Qualifications

• Minimum of two years of experience using travel booking tools or expense reimbursement systems.
• Experience supporting travelers with reservations and expense reporting.
• Familiarity with government travel policy compliance and exception management.

Responsibilities

• Assist travelers with reservations and itinerary changes in the web-based Travel Management System.
• Support preparation and submission of expense reports.
• Maintain traveler profiles and data integrity within the TMS.

Skills

Experience using travel booking tools

Customer service skills

Attention to detail

Communication skills

Education

Bachelor’s Degree in Computer Science, IT, or related field

Tools

SAP Concur

Job description

Job Description

Job Title: Travel Operations Coordinator / Administrator

Job Type

Full-Time

Job Location

Remote in Washington, DC.

Job Summary

Genesis Consulting is seeking an experienced, forward-thinking Travel Operations Coordinator / Administrator with a passion for growth and business transformation. The Travel Operations Coordinator / Administrator will support day-to-day travel program operations for the client’s automated, web-based Travel Management System (TMS). This role provides hands‑on assistance to travelers, ensures accurate system data management, supports reimbursement processing, and helps maintain compliance with established travel policies. The Coordinator acts as the primary point of contact for booking assistance, expense report guidance, and issue resolution, ensuring a smooth and efficient end-to-end travel experience from initial arrangements through final reimbursement.

Duties and Responsibilities

• Traveler Booking & Pre-Travel Support: Assist travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS.
• Expense & Reimbursement Assistance: Support preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions.
• System & Profile Administration: Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems.
• Policy Monitoring & Escalation: Monitor compliance with travel policies, identify exceptions, and elevate non‑adherence as required.
• Operational Coordination: Collaborate with the Travel Program Manager and support desk to ensure seamless, end‑to‑end travel and reimbursement support.

Requirements

Minimum Qualifications/Experience

• Minimum of two (2) years of experience using travel booking tools and/or expense reimbursement systems (e.g., Concur or similar platforms).
• Experience supporting travelers with reservations, expense reporting, and issue resolution.
• Familiarity with government travel policy / Federal Travel Regulations (FTR) [PS1] compliance and exception management.
• Strong attention to detail and ability to manage multiple tasks in a deadline‑driven environment.
• Excellent customer service and communication skills.
• Experience in a corporate or government travel environment preferred.

Preferred Competencies

• Experience with SAP Concur.
• Proficiency in web-based travel management systems and integrated financial platforms.
• Strong problem‑solving and troubleshooting abilities.
• Ability to work collaboratively across operational and financial teams.
• Customer‑focused approach with a commitment to service excellence.

Minimum Education

• Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred.

Certifications

• SAP Concur or Travel certifications preferred.

Other

• U.S. Citizenship is required.