Travel Office Operations Associate (Entry-Level)

The Church of Jesus Christ of Latter-day Saints; Provo (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints in Provo is seeking an Operations Assistant to support the Provo MTC Travel Office. This entry-level role provides administrative and secretarial help, acting as a first point of contact for visitors and staff while coordinating travel, schedules, and materials.

You will join a collaborative team, handle confidential information with discretion, and assist in implementing new policies and training efforts as needed.

Qualifications

• Familiar with computers and MS office applications, including Word, Excel, and Outlook.
• Excellent Public Relations skills.
• Ability to handle stressful situations.
• A high degree of personal organization and self-management.
• Manage complex and highly confidential information.
• Excellent social skills, able to operate with diplomacy, tact, and empathy.
• Ability to manage multiple tasks and achieve deadlines under pressure.
• Ability to understand and strictly uphold policies and procedures.
• Flexibility with work schedules (24/7 coverage is provided by certain areas of operations teams).
• Ability to learn new computer programs quickly.

Responsibilities

• Answers internal and external phone calls and directs to appropriate department as necessary.
• Corresponds and works with MTC employees and ecclesiastical staff, MTC and church departments, missionaries, and general public.
• Greets, welcomes, and provides directions for MTC official visitors and visiting public.
• Communicates MTC standards, protocols and policies to missionaries and visiting personnel.
• Oversees inventory of various things (keys, missionary materials, office supplies, mtc vehicles, etc.) and orders supplies as needed.
• Assists missionaries (check in, materials, schedules, travel arrangements, legal documents, emergencies, etc.).
• Receives, packages and ships materials for missionaries.
• Organizes and reviews missionary information/items in preparation for arrival to MTC or departure from MTC and arrival at mission.
• Facilitates travel arrangements and itineraries for missionaries.
• Tracks important missionary information.
• Assists in making adjustments for missionary schedule/travel changes.
• May include additional lead responsibilities: interviewing, hiring and training of new team members.
• Assists in team trainings and implementation of new policies/practices.
• Assists in evaluating processes to increase efficiency and accuracy.

Skills

MS Office

Public relations

Stress management

Organizational skills

Handling confidential information

Diplomacy & empathy

Multitasking

Policy adherence

Flexibility

Learning new software

Tools

MS Word

MS Excel

MS Outlook

Job description

The Church of Jesus Christ of Latter-day Saints in Provo is seeking an Operations Assistant to support the Provo MTC Travel Office. This entry-level role provides administrative and secretarial help, acting as a first point of contact for visitors and staff while coordinating travel, schedules, and materials.

You will join a collaborative team, handle confidential information with discretion, and assist in implementing new policies and training efforts as needed.