Provo MTC Operations Assistant - Travel | Part-Time

The Church of Jesus Christ of Latter-day Saints; Provo (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

The Church of Jesus Christ of Latter-day Saints in Provo is seeking an Operations Assistant to support the Provo MTC Travel Office. This entry-level role provides administrative and secretarial help, acting as a first point of contact for visitors and staff while coordinating travel, schedules, and materials.

You will join a collaborative team, handle confidential information with discretion, and assist in implementing new policies and training efforts as needed.

Qualifications

• Familiar with computers and MS office applications, including Word, Excel, and Outlook.
• Excellent Public Relations skills.
• Ability to handle stressful situations.
• A high degree of personal organization and self-management.
• Manage complex and highly confidential information.
• Excellent social skills, able to operate with diplomacy, tact, and empathy.
• Ability to manage multiple tasks and achieve deadlines under pressure.
• Ability to understand and strictly uphold policies and procedures.
• Flexibility with work schedules (24/7 coverage is provided by certain areas of operations teams).
• Ability to learn new computer programs quickly.

Responsibilities

• Answers internal and external phone calls and directs to appropriate department as necessary.
• Corresponds and works with MTC employees and ecclesiastical staff, MTC and church departments, missionaries, and general public.
• Greets, welcomes, and provides directions for MTC official visitors and visiting public.
• Communicates MTC standards, protocols and policies to missionaries and visiting personnel.
• Oversees inventory of various things (keys, missionary materials, office supplies, mtc vehicles, etc.) and orders supplies as needed.
• Assists missionaries (check in, materials, schedules, travel arrangements, legal documents, emergencies, etc.).
• Receives, packages and ships materials for missionaries.
• Organizes and reviews missionary information/items in preparation for arrival to MTC or departure from MTC and arrival at mission.
• Facilitates travel arrangements and itineraries for missionaries.
• Tracks important missionary information.
• Assists in making adjustments for missionary schedule/travel changes.
• May include additional lead responsibilities: interviewing, hiring and training of new team members.
• Assists in team trainings and implementation of new policies/practices.
• Assists in evaluating processes to increase efficiency and accuracy.

Skills

MS Office

Public relations

Stress management

Organizational skills

Handling confidential information

Diplomacy & empathy

Multitasking

Policy adherence

Flexibility

Learning new software

Tools

MS Word

MS Excel

MS Outlook

Job description

Job Description

This position is central to the missionaries' role to 'Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.' This Operations Assistant position is an entry support level individual contributor that supports administrative and secretarial needs for the Provo MTC Travel Office. Assistant typically is a first point of contact for the area and works with a team of other assistants to provide support/service.

Responsibilities

Reports to the manager of the Provo MTC Travel Office

• Answers both internal and external phone calls and directs to appropriate department as necessary
• Corresponds and works with MTC employees and ecclesiastical staff, MTC and church departments, missionaries, and general public
• Greets, welcomes, and provides directions for MTC official visitors and visiting public
• Communicates MTC standards, protocols and policies to missionaries and visiting personnel
• Oversees inventory of various things (keys, missionary materials, office supplies, mtc vehicles, etc.) and orders supplies as needed
• Assists missionaries (check in, materials, schedules, travel arrangements, legal documents, emergencies, etc.)
• Receives, packages and ships materials for missionaries
• Organizes and reviews missionary information/items in preparation for arrival to MTC or departure from MTC and arrival at mission
• Facilitates travel arrangements and itineraries for missionaries
• Tracks important missionary information
• Assists in making adjustments for missionary schedule/travel changes

May Be Assigned Additional Lead Responsibilities

• Assists in the interviewing, hiring and training of new team members
• Assists in team trainings and implementation of new policies/practices
• Assists in evaluating processes to increase efficiency and accuracy

May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)

Required

Qualifications

• Familiar with computers and MS office applications, including Word, Excel, and Outlook
• Excellent Public Relation skills
• Ability to handle stressful situations
• A high degree of personal organization and self-management
• Manage complex and highly confidential information
• Excellent social skills, able to operate with diplomacy, tact, and empathy
• Ability to manage multiple tasks and achieve deadlines under pressure
• Ability to understand and strictly uphold policies and procedures
• Flexibility with work schedules (24/7 coverage is provided by certain areas of operations teams)
• Ability to learn new computer programs quickly

To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.

Preferred

• Returned missionary,
• Fluency in a second language
• MTC experience
• 1 year of office experience

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings - giving Church members places to worship, teach, learn, and receive sacred ordinances - our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.