Field Technician

Akkodis; Nashville (TN); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Akkodis is seeking a Field Technician for a direct-hire, onsite role in La Vergne, TN (Nashville area). You will troubleshoot end-user workstations, support Microsoft Office and proprietary apps, and manage DNS, Active Directory, and DHCP.

You will also maintain hardware such as printers, switches, and wireless access points, image and deploy devices, and travel regionally every 4–6 weeks to locations across TN, KY, VA, GA and NC with occasional overnights. Valid driver's license required.

Qualifications

• 3+ years of Field Technician or IT support experience.
• Hands-on with Active Directory ADAC and ADUC, plus DHCP.
• Willing to travel regionally every 4–6 weeks.
• Experience with hardware repairs on laptops and end-user devices.
• Valid driver's license with clean driving record.

Responsibilities

• Provide comprehensive desktop and end-user technical support, including hardware and peripheral troubleshooting, software installation and maintenance, printer and driver support, and hardware imaging and deployment.
• Troubleshoot network connection issues
• Provide support for the phone system (RingCentral) and assist with the organization's migration from Mitel to RingCentral.
• Escalate complex technical issues to Tier II support and collaborate with advanced support teams to research, troubleshoot, and drive resolution.
• Manage user login access across company and third-party platforms, including security assignments, password resets, and resolution of user access issues.
• Manage IT asset inventory, assist with budget planning, oversee the recycling and disposal of decommissioned hardware, and conduct regular hardware inspections to ensure operational readiness and compliance.
• Conduct regular site visits to provide satellite desktop support, manage hardware deployments and decommissions, and maintain accurate inventory control across remote locations.
• Available to travel within region every 4 to 6 weeks from Nashville, TN home base to locations across TN, KY, VA, GA, and NC, with occasional overnight stays (1 to 2 nights per month).

Skills

Field Technician

ADAC

ADUC

DHCP

Hardware repairs

Valid driver’s license

Job description

Akkodis is seeking a Field Technician for a direct hire position onsite in La Vergne, TN (Nashville, TN area). This role will be responsible for troubleshooting end-user workstations and endpoints, supporting Microsoft Office and proprietary applications, performing basic network administration (DNS, Active Directory, and DHCP), and maintaining hardware including printers, network switches, and wireless access points.

Pay Range: $58,000.00 to $60,000.00 per hour on W2; The rate may be negotiable within this range based on experience, education, geographic location, and other factors. Plus benefits: medical, dental, vision, PTO, etc.

Field Technician job responsibilities include:

• Provide comprehensive desktop and end-user technical support, including hardware and peripheral troubleshooting, software installation and maintenance, printer and driver support, and hardware imaging and deployment.
• Troubleshoot network connection issues
• Provide support for the phone system (RingCentral) and assist with the organization's upcoming migration from Mitel to RingCentral.
• Escalate complex technical issues to Tier II support and collaborate with advanced support teams to research, troubleshoot, and drive resolution.
• Manage user login access across company and third-party platforms, including security assignments, password resets, and resolution of user access issues.
• Manage IT asset inventory, assist with budget planning, oversee the recycling and disposal of decommissioned hardware, and conduct regular hardware inspections to ensure operational readiness and compliance.
• Conduct regular site visits to provide satellite desktop support, manage hardware deployments and decommissions, and maintain accurate inventory control across remote locations.
• Available to travel within region every 4 to 6 weeks from Nashville, TN home base to locations across TN, KY, VA, GA, and NC, with occasional overnight stays (1 to 2 nights per month).

Qualifications:

• 3+ years of prior experience in a similar position (i.e. Field Technician, IT Support, Desktop Support).
• Hands-on experience with Active Directory Administrative Center (ADAC), Active Directory User Control (ADUC), and Dynamic Host Protocol (DHCP).
• Ability to travel throughout Tennessee for site visits as needed and participate in rotational travel every 4 to 6 weeks to other territory locations across Tennessee, Kentucky, Virginia, Georgia, and North Carolina.
• Experienced in supporting a wide range of technical needs, including hands-on hardware repairs such as laptop screen replacements and other end-user device maintenance tasks.
• Valid driver’s license and clean driving record.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

For other opportunities available at Akkodis by going to www.akkodis.com, or any questions, feel free to contact me at [e-mail] or [e-mail].

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.