Travel Insurance Care Specialist — Hybrid 2nd Shift

Zurich Insurance; Houston (TX); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Health plan

Volunteer leave

Parental leave

401(k) employer matching

Job summary

Zurich Insurance’s Travel Guard team is seeking a Customer Care Representative to assist American Express card members with travel and cell phone insurance benefits. The role focuses on delivering quality service, documenting calls, and guiding members through claims in a fast-paced, supportive environment.

This position supports a hybrid work model (3 days in the office, 2 days from home) with opportunities for growth, extensive onboarding, and ongoing professional development, across a global

Qualifications

• 1–2 years of customer service experience.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy in gathering and entering information.
• Ability to effectively manage and prioritize tasks while responding to high end clientele with professionalism.

Responsibilities

• Provide a positive customer service experience over the phone while navigating claims situations
• Maintain knowledge of insurance products and describe benefits to card members
• Assist card members in beginning their process towards reimbursement in their claims
• Multitask between handling phone calls, emails, and using multiple computer systems
• Appropriately document and capture content of phone calls in the case management and policy systems

Skills

Customer service

Communication

Attention to detail

Multitasking

Second shift

Education

High school diploma

Job description

Zurich Insurance’s Travel Guard team is seeking a Customer Care Representative to assist American Express card members with travel and cell phone insurance benefits. The role focuses on delivering quality service, documenting calls, and guiding members through claims in a fast-paced, supportive environment.

This position supports a hybrid work model (3 days in the office, 2 days from home) with opportunities for growth, extensive onboarding, and ongoing professional development, across a global