Travel Information Concierge

State of North Carolina; North Carolina; On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

State retirement

Job summary

The North Carolina Department of Commerce is seeking an Administrative Associate I to join the Visitor Services Program and assist travelers with information, directions, brochures, and reservations at the Welcome Centers. This full-time role supports NC tourism by delivering exceptional customer service and engaging with the public across various centers.

Responsibilities include providing travel information, routing guidance, and brochures, while contributing to tourism promotion.

Qualifications

• Provide customer service-focused hospitality to visitors.
• Basic knowledge of Microsoft Word, MS Excel, and Internet search engines.
• Experience providing information about North Carolina’s attractions, events, accommodations, recreational opportunities, history, and geographic features.
• Ability to communicate clearly and effectively with the public through oral and written communication while assisting visitors with travel-related inquiries.

Responsibilities

• Provide information about NC attractions, events, and accommodations to visitors.
• Distribute brochures and maintain display racks and brochures.
• Provide highway routing information to visitors.

Skills

Customer service

Communication

Hospitality

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Internet search engines

Job description

The North Carolina Department of Commerce is seeking an Administrative Associate I to join the Visitor Services Program and assist travelers with information, directions, brochures, and reservations at the Welcome Centers. This full-time role supports NC tourism by delivering exceptional customer service and engaging with the public across various centers.

Responsibilities include providing travel information, routing guidance, and brochures, while contributing to tourism promotion.