Travel-Heavy Technical Solutions Manager

Preformed Line Products Company; Northern (KY); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

401(k) with company match

Profit sharing

Medical, dental & vision insurance

Paid time off

Job summary

Preformed Line Products Company is seeking a Technical Solutions Manager to provide technical expertise and support to customers before, during, and after the sales process in Mayfield Village, OH. You will liaise with customers, sales teams, and product management to ensure successful product deployment and long-term relationships.

This role focuses on delivering product training, addressing technical challenges, identifying new business opportunities, and helping customers maximize value

Qualifications

• Minimum of a high school diploma; an associate's degree in a technical field preferred, or equivalent combination of education and relevant technical experience.
• 5+ years of experience in technical sales support, customer solutions, engineering, telecommunications, utility infrastructure, or a related industry preferred.
• Experience working directly with customers, distributors, contractors, and sales organizations.
• Experience with industry-related products is a plus; PLP products are preferred.
• Ability to use a computer and applications including the Microsoft suite of products/software.
• Ability to travel up to 75% of the time.
• Excellent presentation, training, and customer engagement skills.
• Ability to troubleshoot technical issues and develop practical solutions.
• Must possess mechanical aptitude and ability to perform strenuous work as required to demonstrate product installations.
• Must possess a valid driver's license and comply with PLP's auto program in addition to traveling by air.
• Must be a self-starter who can work with minimal supervision.

Responsibilities

• Provide technical support to customers before and after the sale of PLP products.
• Conduct product training programs and demonstrations to ensure customers can effectively and safely utilize products and solutions.
• Assist customers in troubleshooting and resolving technical issues related to product application and performance.
• Partner closely with Field Sales teams to identify customer needs and recommend effective product solutions for end customers, distributors, and contractors.
• Support sales efforts through technical presentations, product evaluations, and application guidance.
• Develop and maintain a comprehensive understanding of PLP products, applications, and customer use cases.
• Analyze customer requirements and market conditions to recommend the most effective strategies to increase adoption of PLP products.
• Work closely with Product Management to investigate market trends, customer feedback, and product-related issues.
• Evaluate product performance in the field and provide detailed reports and recommendations to support product improvements and innovation.
• Maintain accurate records of customer activities, technical support cases, and business development opportunities.
• Prepare and submit trip reports, customer visit summaries, and project updates as required.

Skills

Customer engagement

Technical presentations

Travel readiness

Communication skills

Education

High school diploma

Associate's degree in a technical field

Job description

Preformed Line Products Company is seeking a Technical Solutions Manager to provide technical expertise and support to customers before, during, and after the sales process in Mayfield Village, OH. You will liaise with customers, sales teams, and product management to ensure successful product deployment and long-term relationships.

This role focuses on delivering product training, addressing technical challenges, identifying new business opportunities, and helping customers maximize value