Field Technical Solutions Lead (Heavy Travel)

Preformed Line Products; Mayfield (OH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) with company match

Profit sharing after two years

Medical, dental & vision insurance

Wellness & EAP

Health savings accounts & flexible-sp.

Life insurance

Paid time off & holidays

Vacation purchase program

Job summary

Preformed Line Products is seeking a Technical Solutions Manager in Mayfield Village, OH. This role provides technical expertise before, during, and after the sales process, serving as a liaison between customers, sales teams, and product management to ensure successful deployments and ongoing satisfaction.

You will deliver product training, troubleshoot technical issues, and collaborate with field sales to identify needs and opportunities, while supporting product improvements through field

Qualifications

• Minimum of high school diploma; an associate's degree in a technical field preferred, or equivalent combination of education and relevant technical experience.
• 5+ years of experience in technical sales support, customer solutions, engineering, telecommunications, utility infrastructure, or a related industry preferred.
• Experience working directly with customers, distributors, contractors, and sales organizations.
• Experience with industry-related products is a plus; PLP products are preferred.
• Ability to use a computer and applications including the Microsoft suite of products/software.
• Ability to travel up to 75% of the time.
• Excellent presentation, training, and customer engagement skills.
• Ability to troubleshoot technical issues and develop practical solutions.
• Must possess mechanical aptitude and ability to perform strenuous work as required to demonstrate product installations.

Responsibilities

• Provide technical support to customers before and after the sale of PLP products.
• Conduct product training programs and demonstrations to ensure customers can effectively and safely utilize products and solutions.
• Assist customers in troubleshooting and resolving technical issues related to product application and performance.
• Partner closely with Field Sales teams to identify customer needs and recommend effective product solutions for end customers, distributors, and contractors.
• Support sales efforts through technical presentations, product evaluations, and application guidance.
• Develop and maintain a comprehensive understanding of PLP products, applications, and customer use cases.
• Analyze customer requirements and market conditions to recommend the most effective strategies to increase adoption of PLP products.
• Work closely with Product Management to investigate market trends, customer feedback, and product-related issues.
• Evaluate product performance in the field and provide detailed reports and recommendations to support product improvements and innovation.
• Maintain accurate records of customer activities, technical support cases, and business development opportunities.
• Prepare and submit trip reports, customer visit summaries, and project updates as required.

Skills

Technical sales support

Customer solutions

Engineering

Product training

Presentation skills

Travel readiness

Verbal & written communication

Education

Associate's degree in technical field

High school diploma

Tools

Microsoft Office

Job description

Preformed Line Products is seeking a Technical Solutions Manager in Mayfield Village, OH. This role provides technical expertise before, during, and after the sales process, serving as a liaison between customers, sales teams, and product management to ensure successful deployments and ongoing satisfaction.

You will deliver product training, troubleshoot technical issues, and collaborate with field sales to identify needs and opportunities, while supporting product improvements through field