Travel-Heavy Appliance Field Service Technician

Miele; Princeton (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401k with company match

PTO + holidays

Discounted gym membership

Employee Purchase Program

Wellness discounts

Job summary

Miele is seeking a Field Service Representative to support installation, validation, and maintenance of Professional products in Texas. You will train customers, document service activities, and maintain assets. Expect up to 75% overnight travel; require a valid driver’s license and GED. Strong communication and teamwork are essential.

The role offers comprehensive benefits, a 401(k) with company match, PTO and holiday leave, gym discounts, and employee purchase programs. EOE/AA/M/F/D/V.

Qualifications

• High school diploma or GED required.
• Strong basic plumbing and electromechanical understanding preferred.
• Proficient with Microsoft Office and basic computer skills.
• Able to read, write and comprehend English instructions and memos.
• Good multitasking and organizational abilities.
• Excellent communication and team collaboration skills.

Responsibilities

• Support and provide installation and validation support of Professional products.
• Provide in-servicing on the proper use and care of all Professional products.
• Provide and support of preventative maintenance tasks on all Professional products.
• Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assets.
• Complete applicable warranty, service, validation and installation documentation accurately and on time.
• Maintain required parts inventory by ordering replacements and conducting inventories.
• Assist other Field Service Reps in performing job requirements per policy and procedures.
• Mentor other Field Service Reps in proper repair of Professional products.
• Assist in display and trade show setup and support as assigned.
• Assist Technical Support with telephone support as needed.
• Contribute to continuous improvement of technical documentation and resources.
• Promote teamwork and a positive work environment; adhere to Service Excellence policy.

Skills

Plumbing basics

Electromechanical skills

Microsoft Office

Math literacy

Reading/writing in English

Multitasking

Communication skills

Team player

Customer-oriented

Self-motivation

Education

High school diploma or GED

Job description

Miele is seeking a Field Service Representative to support installation, validation, and maintenance of Professional products in Texas. You will train customers, document service activities, and maintain assets. Expect up to 75% overnight travel; require a valid driver’s license and GED. Strong communication and teamwork are essential.

The role offers comprehensive benefits, a 401(k) with company match, PTO and holiday leave, gym discounts, and employee purchase programs. EOE/AA/M/F/D/V.