Appliance Repair Technician

Miele USA; Miami (FL); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401k with company match

PTO + holidays

Employee purchase program

Wellness programs

Volunteer programs

Job summary

Miele USA is seeking a customer-focused Appliance Repair Technician to represent our premium brand in the Miami, FL area. You will diagnose, troubleshoot and repair domestic premium appliances at customer locations.

In this field-based role, you will travel locally, level and adjust equipment, install and instruct customers on proper use, maintain the company vehicle and parts inventory, and complete warranty documentation accurately.

Qualifications

• Valid driver's license required.
• High school diploma or GED.
• Basic plumbing and electrical knowledge.
• Proficient with Microsoft Office.
• Strong communication and customer-service skills.

Responsibilities

• Travel to customer locations to diagnose, troubleshoot and repair equipment.
• Level and adjust equipment including plumbing, gas, and electrical connections.
• Install and instruct customers on proper use of equipment.
• Maintain company vehicle and tools.
• Complete service calls and warranty documentation accurately.
• Manage parts inventory and order replacements as needed.
• Keep delivery vehicle safe and in good condition.

Skills

Driver's license

Customer service

Communication

Multitasking

Teamwork

English literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Come join us! We have a fantastic opportunity in the Miami, FL area for a self-motivated, customer-oriented person with excellent communication skills. An Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.

Key Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

Requirements

• 100% local daily travel required
• A valid driver's license
• High school diploma or general education degree (GED)
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Working Conditions

• Generally works in a customer\'s home but may be exposed to extremes in temperature, humidity or wetness when in transportation
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals
• On occasion, may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Frequently work with bio-hazards for Commercial Technicians only

Physical Requirements

• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally

Compensation

• $50,000 to $69,000 annually

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V