Field Service Technician — Pro Appliance Repair (Travel)

Miele, Inc.; Houston (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health, dental andvision

Wellness discounts on medical premiums

100% covered life and long-term-disabi

401k with company match

PTO + holidays

Discounted gym membership

Job summary

Miele, Inc. is seeking qualified field service professionals in the Austin, TX area to diagnose, troubleshoot and repair Miele Professional Appliances at customer locations.

This role involves travel to customer sites up to 75% and requires a valid driver's license, a high school diploma or GED, and strong plumbing and electromechanical skills. You will install, validate, service and document work, while maintaining assets and supporting technical teams.

Qualifications

• A valid driver's license is required.
• High school diploma or GED is required.
• Strong understanding of basic plumbing and electromechanical skills is recommended.
• Proficient with computers; knowledge of Microsoft Office preferred.
• Ability to read, write and comprehend English.
• Ability to multi-task effectively.
• Successful pre-employment screening including drug screen, background check and credit check.
• Must be a self-motivated, customer-oriented team player.

Responsibilities

• Support and provide installation and validation support of Professional products.
• Provide in-servicing on the proper use and care of all Professional products.
• Provide and support preventative maintenance tasks on all Professional products.
• Organize, maintain and upkeep of company assets, including vehicle, tools and equipment.
• Complete warranty, service call, validation and installation documentation accurately and timely.
• Maintain parts inventory by ordering replacements and conducting inventories.
• Assist other Field Service Representatives to meet job requirements.
• Mentor other Field Service Representatives in proper repair of Professional products.
• Assist in display and trade show setup and support.
• Assist Technical Support with telephone support as needed.
• Contribute to continuous improvement of technical documentation and resources.
• Promote teamwork and a positive work environment.

Skills

Driver's license

Plumbing basics

Electromechanical skills

Computer skills

MS Office

English literacy

Multi-tasking

Customer service

Education

High school diploma or GED

Job description

Miele, Inc. is seeking qualified field service professionals in the Austin, TX area to diagnose, troubleshoot and repair Miele Professional Appliances at customer locations.

This role involves travel to customer sites up to 75% and requires a valid driver's license, a high school diploma or GED, and strong plumbing and electromechanical skills. You will install, validate, service and document work, while maintaining assets and supporting technical teams.