Travel Front Desk Agent (Hospitality)

Bridge Point; Woburn (MA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Travel covered

Work across the U.S.

Diverse assignments

Supportive team

Job summary

Bridge Point seeks a Front Desk Attendant for its Travel Task Force, delivering check-in/out services and guest support at audit sites and mobile bases across the U.S. The role emphasizes clear communication, organized records, and collaboration with operations teams.

Ideal candidates will have Opera system experience, strong customer service skills, and flexibility for evenings/weekends. Travel is a core component of the assignment, with travel expenses covered by the company.

Qualifications

• Must have Opera system experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Basic proficiency in scheduling, recordkeeping, and front desk tools or software.
• Organized and detail-oriented with multitasking abilities.
• Professional demeanor and problem-solving mindset.

Responsibilities

• Greet and assist team members and visitors in a professional and courteous manner.
• Manage check-in/check-out processes, including issuing room keys and confirming reservations.
• Maintain accurate records of occupancy, arrivals, and departures.
• Coordinate with housekeeping, culinary, and operations teams to fulfill guest requests and resolve concerns.
• Answer phones, direct calls, and respond to inquiries regarding schedules, accommodations, and facilities.
• Monitor front desk area to ensure cleanliness, organization, and proper signage.
• Handle and log delivery of supplies, mail, and essential documents for team members.
• Report facility maintenance issues or safety concerns to appropriate personnel promptly.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Tools

Opera system

Job description

Bridge Point seeks a Front Desk Attendant for its Travel Task Force, delivering check-in/out services and guest support at audit sites and mobile bases across the U.S. The role emphasizes clear communication, organized records, and collaboration with operations teams.

Ideal candidates will have Opera system experience, strong customer service skills, and flexibility for evenings/weekends. Travel is a core component of the assignment, with travel expenses covered by the company.