Hotel Front Desk Agent

Sun-Valley-Resort; Sun Valley (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Sun-Valley-Resort in Sun Valley, Idaho, is seeking a Front Desk Agent to warmly welcome guests, assist with check-in/check-out, and coordinate with resort departments to ensure a seamless stay.

The role offers both seasonal and year-round opportunities with potential for growth into supervisory roles within Lodging. Strong communication, flexibility for weekends/holidays, and customer service focus are essential.

Qualifications

• Previous hospitality or customer service experience preferred.
• Experience with OPERA or similar property management systems preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced, team-oriented environment.
• Willingness to learn and participate in cross-training opportunities.
• Flexible availability, including weekends and holidays.

Responsibilities

• Greet guests and complete check-in and check-out procedures efficiently and professionally.
• Process payments, issue room keys, and provide clear directions and information.
• Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department.
• Answer incoming phone calls and assist with switchboard coverage as needed.
• Maintain knowledge of resort amenities, services, and local area offerings.
• Prepare and organize guest key packets and related materials.
• Maintain a clean, organized, and professional front desk workspace.
• Coordinate with internal departments to ensure seamless guest experiences.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Multitasking

Tools

OPERA PMS

Job description

• Hospitality
• Full-Time
• Requisition #: HOTEL004399

Description

The Hotel Front Desk Agent serves as the primary point of contact for guests, delivering a welcoming and professional experience throughout their stay. This role supports front desk operations by assisting guests, coordinating with resort departments, and maintaining accurate guest records. Seasonal and year-round opportunities are available, with potential for growth into supervisory roles within the Lodging department.

Duties & Responsibilities:

Greet guests and complete check-in and check-out procedures efficiently and professionally

Process payments, issue room keys, and provide clear directions and information

Respond to guest questions, requests, and concerns, resolving issues or referring to the appropriate department

Answer incoming phone calls and assist with switchboard coverage as needed

Maintain knowledge of resort amenities, services, and local area offerings

Prepare and organize guest key packets and related materials

Maintain a clean, organized, and professional front desk workspace

Coordinate with internal departments to ensure seamless guest experiences

Perform other duties as assigned

Qualifications:

Previous customer service or hospitality experience preferred

Experience with OPERA or similar property management systems preferred

Strong verbal and written communication skills

Ability to multitask and work effectively in a fast-paced, team-oriented environment

Willingness to learn and participate in cross-training opportunities

• Flexible availability, including weekends and holidays

Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching

• Can safely lift and/or move up to 25 pounds

Equal Opportunity Employer
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