Travel Experience Support Specialist

Hope’s Global Getaways; Wenatchee (WA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling options

Access to incentive programs

Job summary

Hopesglobalgetaways is seeking a motivated Travel Experience Support Specialist to join their remote team. This position involves assisting clients with travel planning and ensuring a smooth experience throughout their journey.

The ideal candidate will have strong communication skills and a focus on detail. Comprehensive training will be provided to ensure success in this role, with numerous perks and opportunities for advancement.

Qualifications

• Must be 18 years of age or older.
• Must be legally eligible to work in the US, UK, Mexico, Australia, or Spain.

Responsibilities

• Help clients build and organize customized travel itineraries.
• Deliver clear, accurate recommendations aligned with client needs.
• Ensure client information and reservation records are properly maintained.

Skills

Strong communication and customer service abilities

Good attention to detail

Basic organizational skills

Basic computer proficiency

Job description

Position Overview

We are seeking motivated individuals to join our remote team in the role of Travel Experience Support Specialist. This position focuses on assisting clients with planning support, reservation coordination, and general travel service needs while ensuring a smooth and organized experience from start to finish.

This opportunity is well suited for individuals who are dependable, detail-focused, and comfortable working independently in a remote setting. Prior experience in travel is not necessary, as full training and ongoing guidance will be provided.

Core Responsibilities

• Help clients build and organize customized travel itineraries based on their preferences
• Use approved platforms to research, review, and validate travel and accommodation options
• Deliver clear, accurate recommendations aligned with client needs, interests, and budget
• Engage with clients through email, phone, and digital messaging tools in a professional manner
• Process updates, modifications, and general service requests related to bookings
• Ensure client information and reservation records are properly maintained and up to date
• Take part in training sessions and team meetings as required

What You'll Receive

• Fully remote work environment
• Flexible scheduling options to support work-life balance
• Comprehensive training and onboarding provided
• Access to incentive programs and travel-related perks
• Collaborative and supportive team culture
• Opportunities for advancement and long-term development

Requirements

• Strong communication and customer service abilities
• Good attention to detail with basic organizational skills
• Ability to work independently in a remote role
• Basic computer proficiency and stable internet connection
• Must be 18 years of age or older
• Must be legally eligible to work in the US, UK, Mexico, Australia, or Spain or other regions