Travel Customer Support Advisor

Hope’s Global Getaways; Roswell (NM); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

100% remote work opportunity

Flexible scheduling options

Ongoing mentorship and professional development resources

Eligibility for travel incentives and discounts

Job summary

Hopesglobalgetaways is seeking detail-oriented individuals for the role of Travel Customer Support Advisor. This fully remote position involves assisting clients in planning and organizing their travel arrangements, ensuring all information is handled accurately throughout the process.

The ideal candidate should demonstrate strong communication skills, organization, and attention to detail. Comprehensive training and support will be provided, making this role suitable for anyone looking to start a career in customer support.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple responsibilities independently in a remote setting.

Responsibilities

• Collaborate with clients to understand travel plans and preferences.
• Help create and organize complete travel itineraries.
• Research and review travel options including hotels and flights.
• Share updates on reservations and confirmations.

Skills

Communication skills

Organization

Attention to detail

Job description

Summary

We are expanding our remote travel support team and are searching for reliable, detail-oriented individuals to join us as Travel Customer Support Advisors. In this role, you'll assist clients as they plan and organize upcoming trips by helping manage travel arrangements, coordinating reservation details, and ensuring all information is handled accurately and efficiently throughout the entire process.

This position is a great fit for individuals who enjoy helping others, staying organized, and providing dependable customer support in a flexible work-from-home environment. No prior experience in the travel industry is required—full training, onboarding, and continuous support are provided.

Primary Responsibilities

• Collaborate with clients to understand travel plans, preferences, and budget needs
• Help create and organize complete travel itineraries based on individual requests
• Research and review travel options such as hotels, flights, cruises, transportation, tours, and activities
• Work within approved supplier systems to check availability and support booking coordination
• Share updates on reservations, confirmations, and itinerary progress in a timely manner
• Communicate with clients via phone, email, and online messaging platforms
• Assist with changes to bookings, itinerary updates, and follow-up requests
• Keep accurate and organized client information within internal systems
• Stay current on travel promotions, supplier updates, and destination details
• Take part in virtual onboarding, training sessions, and ongoing learning opportunities

What We Offer

• 100% remote work opportunity
• Flexible scheduling options
• Structured onboarding and guided training support
• Ongoing mentorship and professional development resources
• Access to travel systems, supplier networks, and planning tools
• Eligibility for travel incentives, discounts, and recognition programs
• Supportive team environment with growth opportunities

Required Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Ability to manage multiple responsibilities independently in a remote setting
• Comfortable using email, online platforms, and basic computer systems
• Reliable internet connection and professional communication habits
• Positive attitude and willingness to learn and grow
• Must be at least 18 years of age
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain, and other regions