Experience Services Coordinator

Hope’s Global Getaways; Athens (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling options

Access to travel-related perks and incentives

Comprehensive onboarding and training program

Job summary

Hopesglobalgetaways is seeking an Experience Services Coordinator to join their remote team. In this role, you will assist clients in planning and preparing for their travel experiences, providing exceptional service and support to ensure their confidence and excitement.

The position offers a fully remote work environment, flexible scheduling, and comprehensive training programs. Ideal candidates should possess strong communication skills, organizational abilities, and a customer-first attitude.

Qualifications

• Must be at least 18 years of age.
• Reliable internet access and basic computer proficiency.
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain.

Responsibilities

• Assist clients with trip preparation, scheduling, and travel-related arrangements.
• Coordinate booking details and ensure accuracy.
• Support clients with itinerary revisions and updates.
• Track and organize client information and travel documentation.

Skills

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Ability to manage multiple priorities

Positive attitude and customer-first approach

Self-motivated and able to work independently

Job description

Summar Overview

Do you enjoy creating positive experiences, staying organized, and helping people every step of the way? We are looking for enthusiastic individuals to join our growing remote team as an Experience Services Coordinator.

In this role, you'll support clients as they plan and prepare for upcoming travel experiences. From coordinating details to providing exceptional service and guidance, you'll play an important role in helping clients feel confident and excited about their travel plans.

Whether you're seeking a flexible work-from-home opportunity or a role that allows you to develop valuable customer service and coordination skills, this position offers training, support, and growth opportunities.

Key Responsibilities

• Assist clients with trip preparation, scheduling, and travel-related arrangements
• Explore destination options, accommodations, transportation, and travel packages using approved resources
• Coordinate booking details and help ensure information is complete and accurate
• Provide personalized assistance based on client interests, travel goals, and preferences
• Respond to inquiries and requests through email, phone, and online communication channels
• Support clients with itinerary revisions, travel updates, and reservation-related concerns
• Track and organize client information, confirmations, and travel documentation
• Stay current on travel products, supplier offerings, and company updates through ongoing training

What You'll Enjoy

• Fully remote work environment
• Flexible scheduling options
• No prior travel experience required
• Comprehensive onboarding and training program
• Access to travel-related perks, incentives, and supplier promotions
• Supportive leadership and team collaboration
• Opportunities for career advancement and professional development

Qualifications

• Strong communication and interpersonal skills
• Ability to manage multiple priorities while maintaining accuracy
• Excellent organizational and time-management abilities
• Comfortable using web-based systems and digital communication tools
• Reliable internet access and basic computer proficiency
• Positive attitude and customer-first approach
• Self-motivated and able to work independently
• Must be at least 18 years of age
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain