Travel Customer Support Advisor

Hopesglobalgetaways; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Structured onboarding and training

Mentorship and development

Job summary

Hopesglobalgetaways is expanding its remote Travel Customer Support Advisors team. You will help clients plan and organize trips, coordinate reservations, and keep information accurate and up-to-date throughout the process.

This role suits dependable, organized individuals who enjoy helping others and prefer a work-from-home setup. No travel-industry experience is required—comprehensive training and ongoing support are provided.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple responsibilities independently in a remote setting.
• Proficient with email and online platforms.
• Reliable internet connection and professional communication habits.
• Positive attitude and willingness to learn and grow.
• Must be at least 18 years old.
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain, and other regions.

Responsibilities

• Understand client travel plans, preferences, and budget needs.
• Create and organize complete travel itineraries.
• Research travel options including hotels, flights, cruises, and tours.
• Check availability and coordinate bookings in supplier systems.
• Provide timely updates on reservations and itinerary progress.
• Communicate with clients via phone, email, and messaging.
• Assist with booking changes and itinerary updates.
• Maintain accurate client information in internal systems.
• Stay current on promotions, supplier updates, and destinations.
• Participate in onboarding, training, and continual learning.

Skills

Strong written and verbal comms

Organization

Remote work independence

Email / online platform proficiency

Reliable internet

Professional communication habits

Willingness to learn

Job description

Summary

We are expanding our remote travel support team and are seeking reliable, detail-oriented individuals to join us as Travel Customer Support Advisors. In this role, you'll assist clients as they plan and organize upcoming trips by helping manage travel arrangements, coordinating reservation details, and ensuring all information is handled accurately and efficiently throughout the entire process.

This position is a great fit for individuals who enjoy helping others, staying organized, and providing dependable customer support in a flexible work-from-home environment. No prior experience in the travel industry is required---full training, onboarding, and continuous support are provided.

Primary Responsibilities

• Collaborate with clients to understand travel plans, preferences, and budget needs
• Help create and organize complete travel itineraries based on individual requests
• Research and review travel options such as hotels, flights, cruises, transportation, tours, and activities
• Work within approved supplier systems to check availability and support booking coordination
• Share updates on reservations, confirmations, and itinerary progress in a timely manner
• Communicate with clients via phone, email, and online messaging platforms
• Assist with changes to bookings, itinerary updates, and follow-up requests
• Keep accurate and organized client information within internal systems
• Stay current on travel promotions, supplier updates, and destination details
• Take part in virtual onboarding, training sessions, and ongoing learning opportunities

What We Offer

• 100% remote work opportunity
• Flexible scheduling options
• Structured onboarding and guided training support
• Ongoing mentorship and professional development resources
• Access to travel systems, supplier networks, and planning tools
• Eligibility for travel incentives, discounts, and recognition programs
• Supportive team environment with growth opportunities

Required Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Ability to manage multiple responsibilities independently in a remote setting
• Comfortable using email, online platforms, and basic computer systems
• Reliable internet connection and professional communication habits
• Positive attitude and willingness to learn and grow
• Must be at least 18 years of age
• Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain, and other regions