Travel Experience Specialist

Truedirectionhi; Chesapeake (VA); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & support

Tools access

Professional development

Job summary

Truedirectionhi is seeking a Travel Experience Specialist to help clients plan memorable, well-organized trips in a fully remote setting. You will blend customer service, travel research, and precise coordination to design personalized itineraries.

You will learn about destinations, compare options, and manage reservations, ensuring clear communication and timely updates for each client. This role offers training, flexible scheduling, and exposure to industry tools.

Qualifications

• Excellent communication and customer service abilities.
• Strong organizational skills and attention to detail.
• Able to research and compare travel options.
• Able to manage multiple tasks remotely.
• Willing to learn new online tools and systems.
• Previous travel or customer service experience is helpful but not required.
• Comprehensive training provided.

Responsibilities

• Understand clients' travel preferences and expectations.
• Research destinations, accommodations, activities, and transport.
• Create personalized travel plans and itinerary details.
• Coordinate reservations and travel arrangements.
• Provide clients with trip updates and important information.
• Handle itinerary changes and special requests.
• Maintain accurate client and reservation data.
• Liaise with travel partners and service providers.
• Ensure a professional, organized client experience.
• Stay informed about destinations and industry trends.

Skills

Communication

Customer service

Travel research

Organization

Attention to detail

Independent work

Tools

Online booking tools

Travel comparison platforms

Job description

We are seeking a Travel Experience Specialist to assist clients with planning and coordinating enjoyable, well organized travel experiences. This role combines customer service, travel research, organization, and attention to detail.

The ideal candidate enjoys helping people, learning about destinations, and finding travel options that fit different preferences and needs.

Responsibilities

• Communicate with clients to understand their travel preferences and expectations
• Research destinations, accommodations, activities, transportation, and experiences
• Assist with creating personalized travel plans and itinerary details
• Coordinate reservations and travel arrangements
• Provide clients with updates and important trip information
• Assist with itinerary changes, special requests, and travel adjustments
• Maintain accurate client and reservation information
• Communicate with travel partners and service providers as needed
• Help ensure each client receives a professional and organized experience
• Stay informed about destinations, travel services, and industry trends

Requirements

• Strong communication and customer service skills
• Organized with excellent attention to detail
• Comfortable researching and comparing travel options
• Able to manage multiple tasks and priorities
• Professional, dependable, and responsive
• Comfortable working independently in a remote environment
• Able to learn new online tools and systems
• Previous travel or customer service experience is helpful but not required
• Training provided

Benefits

• Fully remote work environment
• Flexible scheduling
• Training and ongoing support
• Access to travel industry tools and resources
• Professional development opportunities

Eligibility

• Applicants must be legally authorized to work in the United States, United Kingdom, Australia, or Mexico.