Travel Experience Specialist

Alegria Travel Services; Houston (TX); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training & development

Industry experience

Supportive team

Growth opportunities

Job summary

Alegria Travel Services seeks a friendly Travel Experience Specialist to support clients through their travel planning journey. You will research destinations, compare options, and communicate clearly to create memorable experiences.

The role requires strong written and verbal communication, excellent customer service, and the ability to manage multiple requests independently in a remote environment. Training and ongoing development are provided to grow with the travel industry.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Good organization and attention to detail.
• Ability to manage multiple client requests.

Responsibilities

• Understand clients' travel needs and preferences.
• Research destinations, accommodations, and activities.
• Respond promptly to client questions and requests.
• Coordinate travel details and follow up with clients.
• Maintain accurate client and booking information.
• Build strong relationships with clients and provide attentive service.
• Stay informed about destinations, travel products and hospitality services.
• Collaborate with the team to ensure a smooth client experience.

Skills

Communication skills

Customer service

Interpersonal skills

Organization

Multitasking

Independent remote work

Basic computer skills

Job description

We are looking for a friendly, organized, and customer-focused Travel Experience Specialist to support clients throughout their travel planning journey. This role is ideal for someone who enjoys helping people, communicating with clients, researching travel options, and creating positive experiences.

Key Responsibilities

• Communicate with clients to understand their travel needs and preferences
• Assist with researching destinations, accommodations, activities, and travel options
• Provide timely responses to client questions and requests
• Help coordinate travel details and follow up with clients throughout the planning process
• Maintain accurate client and booking information
• Build positive relationships with clients and provide attentive service
• Stay informed about destinations, travel products, and hospitality services
• Collaborate with the team to ensure a smooth client experience

What We're Looking For

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Good organization and attention to detail
• Ability to manage multiple client requests
• Comfortable working independently in a remote environment
• Basic computer and internet skills
• Previous experience in customer service, hospitality, travel, sales, or administration is an asset

What We Offer

• Remote work environment
• Flexible scheduling
• Training and professional development
• Opportunity to build experience in the travel and hospitality industry
• Supportive team environment
• Opportunities for growth based on performance