Travel Experience Specialist

Alegria Travel Services; New York (NY); À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible scheduling

Training and development

Growth opportunities

Supportive team

Résumé du poste

Alegria Travel Services is seeking a friendly Travel Experience Specialist to support clients through their travel planning journey. You will research destinations, confirm preferences, and present options to create memorable trips.

This remote role requires strong communication, outstanding customer service, and the ability to manage multiple requests independently. You will collaborate with the team to ensure a smooth planning process and a positive client experience.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Good organization and attention to detail.
• Ability to manage multiple client requests.
• Comfortable working independently in a remote environment.
• Basic computer and internet skills.
• Experience in customer service, hospitality, travel, sales, or administration is a plus.

Responsabilités

• Communicate with clients to understand travel needs and preferences.
• Research destinations, accommodations, activities, and travel options.
• Provide timely responses to client questions and requests.
• Coordinate travel details and follow up with clients throughout planning.
• Maintain accurate client and booking information.
• Build positive relationships with clients and provide attentive service.
• Stay informed about destinations, travel products, and hospitality services.
• Collaborate with the team to ensure a smooth client experience.

Connaissances

Communication skills

Customer service

Organization

Multitasking

Remote work

IT basics

Description du poste

We are looking for a friendly, organized, and customer-focused Travel Experience Specialist to support clients throughout their travel planning journey. This role is ideal for someone who enjoys helping people, communicating with clients, researching travel options, and creating positive experiences.

Key Responsibilities

• Communicate with clients to understand their travel needs and preferences
• Assist with researching destinations, accommodations, activities, and travel options
• Provide timely responses to client questions and requests
• Help coordinate travel details and follow up with clients throughout the planning process
• Maintain accurate client and booking information
• Build positive relationships with clients and provide attentive service
• Stay informed about destinations, travel products, and hospitality services
• Collaborate with the team to ensure a smooth client experience

What We're Looking For

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Good organization and attention to detail
• Ability to manage multiple client requests
• Comfortable working independently in a remote environment
• Basic computer and internet skills
• Previous experience in customer service, hospitality, travel, sales, or administration is an asset

What We Offer

• Remote work environment
• Flexible scheduling
• Training and professional development
• Opportunity to build experience in the travel and hospitality industry
• Supportive team environment
• Opportunities for growth based on performance