Travel Experience Specialist

Alegria Travel Services; Lubbock (TX); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and professional development

Growth opportunities based on performa

Job summary

Alegria Travel Services is seeking a friendly Travel Experience Specialist to support clients throughout their travel planning journey. You will help clients research destinations, accommodations, and activities, and provide timely responses to questions, ensuring a positive planning experience.

This remote, flexible role suits organized individuals who enjoy helping others. You will work with a supportive team, build relationships with clients, and develop travel knowledge while delivering

Qualifications

• Excellent written and verbal communication skills.
• Reliable customer service and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple client requests simultaneously.
• Comfortable working independently in a remote environment.
• Familiarity with basic computer and internet use.
• Experience in customer service, hospitality, travel, sales, or administration is a plus.

Responsibilities

• Communicate with clients to understand their travel needs and preferences.
• Assist with researching destinations, accommodations, activities, and travel options.
• Provide timely responses to client questions and requests.
• Help coordinate travel details and follow up with clients throughout the planning process.
• Maintain accurate client and booking information.
• Build positive relationships with clients and provide attentive service.
• Stay informed about destinations, travel products, and hospitality services.
• Collaborate with the team to ensure a smooth client experience.

Skills

Strong communication

Customer service

Organization

Multitasking

Remote work ability

Basic computer skills

Tools

Basic computer skills

Job description

We are looking for a friendly, organized, and customer-focused Travel Experience Specialist to support clients throughout their travel planning journey. This role is ideal for someone who enjoys helping people, communicating with clients, researching travel options, and creating positive experiences.

Key Responsibilities

• Communicate with clients to understand their travel needs and preferences
• Assist with researching destinations, accommodations, activities, and travel options
• Provide timely responses to client questions and requests
• Help coordinate travel details and follow up with clients throughout the planning process
• Maintain accurate client and booking information
• Build positive relationships with clients and provide attentive service
• Stay informed about destinations, travel products, and hospitality services
• Collaborate with the team to ensure a smooth client experience

What We're Looking For

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Good organization and attention to detail
• Ability to manage multiple client requests
• Comfortable working independently in a remote environment
• Basic computer and internet skills
• Previous experience in customer service, hospitality, travel, sales, or administration is an asset

What We Offer

• Remote work environment
• Flexible scheduling
• Training and professional development
• Opportunity to build experience in the travel and hospitality industry
• Supportive team environment
• Opportunities for growth based on performance