Travel Experience & Sales Call Center Specialist

Mayflower Cruises & Tours, Inc.; Lisle (IL); Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

Mayflower Cruises & Tours, Inc. in Lisle, IL is seeking a Call Center Agent to join our Call Center Operations team. This full-time, on-site role requires a skilled communicator who can handle inbound calls and emails while selling travel experiences to guests and travel advisors.

You will quote itineraries, answer detailed questions, and work with our partners to ensure a 5-star service. Training is provided by experienced leaders, with opportunities to grow in a global travel company.

Qualifikationen

• Customer service and sales focus with excellent communication skills.
• Ability to problem-solve and deliver five-star guest experiences.
• Strong organizational skills and attention to detail.
• Experience with travel sales and related software is a plus.

Aufgaben

• Deliver exceptional guest experience over the phone or via email.
• Process sales calls to close new individual sales for guests and travel advisors.
• Answer detailed questions about itineraries, ships, and programs.
• Quote rates, promotions, and flights using RightRez and travel data.
• Close sales using effective techniques to maximize revenue.
• Follow up with guests and travel advisors to collect payment.
• Develop positive relationships with departments and staff.
• Adhere to policies including attendance and adherence.
• Provide 5-star service to guests and partners.
• Other duties as assigned

Kenntnisse

Positive attitude

Excellent communicator

Reliable

Highly organized

Self-motivated

Guest-focused

Problem-solving

Fast learner

Team player

Multitasking

Travel sales

RightRez

Salesforce

Centaur

Tools

RightRez

Salesforce

Centaur

Jobbeschreibung

Mayflower Cruises & Tours, Inc. in Lisle, IL is seeking a Call Center Agent to join our Call Center Operations team. This full-time, on-site role requires a skilled communicator who can handle inbound calls and emails while selling travel experiences to guests and travel advisors.

You will quote itineraries, answer detailed questions, and work with our partners to ensure a 5-star service. Training is provided by experienced leaders, with opportunities to grow in a global travel company.