Travel Experience Designer

The Gypsy Travel; Birmingham (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible work environment

Opportunity to grow within the company

Travel perks and industry discounts

Job summary

The Gypsy Travel is a growing travel agency specializing in personalized travel experiences. We require a customer-focused specialist to handle inquiries, assist with bookings across flights, hotels, and packages, and resolve issues with a positive attitude.

You will maintain client records, offer tailored travel advice, and follow up to ensure satisfaction, while collaborating with a supportive team to deliver excellent service.

Qualifications

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
• Resolve customer issues and provide solutions with a positive attitude
• Maintain accurate client records and booking details
• Provide recommendations and travel advice tailored to client needs
• Follow up with clients before and after trips to ensure satisfaction
• Collaborate with team members to deliver excellent service

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions)
• Resolve customer issues and provide solutions with a positive attitude
• Maintain accurate client records and booking details
• Provide recommendations and travel advice tailored to client needs
• Follow up with clients before and after trips to ensure satisfaction
• Collaborate with team members to deliver excellent service

Skills

Customer service

Booking systems

Communication

Organizational skills

Problem-solving

Sales

Interpersonal skills

CRM

Trainable

Travel knowledge

Tools

Expedia

Amadeus

Job description

The Gypsy Travel is a growing travel agency specializing in personalized travel experiences. We require a customer-focused specialist to handle inquiries, assist with bookings across flights, hotels, and packages, and resolve issues with a positive attitude.

You will maintain client records, offer tailored travel advice, and follow up to ensure satisfaction, while collaborating with a supportive team to deliver excellent service.