Remote Travel Planner & Concierge

The Gypsy Travel; Wichita (KS); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Flexible work environment

Travel perks

Career growth

Team support

Job summary

The Gypsy Travel is a growing travel agency dedicated to curating personalized travel experiences for clients while delivering exceptional service.

As a customer service specialist, you will respond to inquiries via phone, email, and social media, assist with bookings, resolve issues, and ensure every trip is smooth and enjoyable.

Join a supportive team that offers a flexible work environment, travel perks, and opportunities for growth within the company.

Qualifications

• Must have a passion for travel and customer service.
• Travel industry experience is a plus but not required.
• Excellent communication and organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
• Assist clients with booking travel arrangements (flights, hotels, packages, excursions).
• Resolve customer issues and provide solutions with a positive attitude.
• Maintain accurate client records and booking details.
• Provide recommendations and travel advice tailored to client needs.
• Follow up with clients before and after trips to ensure satisfaction.
• Collaborate with team members to deliver excellent service.

Skills

Customer service

Communication

Sales

Organization

Problem solving

CRM familiarity

Travel knowledge

Multi-tasking

Computer skills

Booking systems

Tools

Booking systems

Job description

The Gypsy Travel is a growing travel agency dedicated to curating personalized travel experiences for clients while delivering exceptional service.

As a customer service specialist, you will respond to inquiries via phone, email, and social media, assist with bookings, resolve issues, and ensure every trip is smooth and enjoyable.

Join a supportive team that offers a flexible work environment, travel perks, and opportunities for growth within the company.