Travel Entry & Guest Services Specialist

Odysseys Unlimited; Newton (MA); Sur place; USD 55 000 - 60 000; Plein temps

Résumé du poste

Odysseys Unlimited seeks a Guest Services & Entry Requirement Specialist to manage travel documentation workflow and advise guests and staff on entry requirements. You will respond to pre-departure and post-tour inquiries by email, letter, and phone, delivering exceptional service and accurate information.

Ideal candidates have strong communication, organizational, and research skills, a Bachelor’s degree in communications or writing, and proven customer service experience.

Qualifications

• Bachelor’s degree in communications or writing, or equivalent coursework/experience.
• Minimum of two years in a customer service environment.
• Strong written and verbal communication skills including grammar and proofreading.
• Excellent organizational skills and high attention to detail.
• Ability to multitask in a fast-paced, timeline-oriented environment.
• Ability to work independently with discretion and judgement.
• Excellent computer skills including MS Word, Excel, and Outlook.
• Research skills and experience with international visa requirements preferred.
• Travel Counselor or Guest Communications Coordinator experience preferred.

Responsabilités

• Research entry requirements for new and existing tours and destinations.
• Create and maintain written pre-departure guest communications for entry requirements; update internal and guest-facing documents.
• Collect information from guests and follow up to ensure proper documentation for reservations.
• Act as liaison between Odysseys Unlimited and current visa service provider.
• Serve as a resource and subject matter expert for colleagues and guests on entry requirements.
• Assist with preparing data for quarterly Entry Requirements meetings.
• Establish on-going relationships with guests on back-to-back tours or private departures.
• Deliver superior customer service through professional written and verbal communications.
• Compose professional responses to post-tour letters and evaluations.
• Provide back-up for incoming customer calls for service and sales.

Connaissances

Bachelor’s degree in communications or

Customer service experience

Written and verbal communication

Research skills

Independent work with discretion

Formation

Bachelor’s degree in communications or writing, or equivalent coursework/experience

Outils

MS Word

Excel

Outlook

Description du poste

Odysseys Unlimited seeks a Guest Services & Entry Requirement Specialist to manage travel documentation workflow and advise guests and staff on entry requirements. You will respond to pre-departure and post-tour inquiries by email, letter, and phone, delivering exceptional service and accurate information.

Ideal candidates have strong communication, organizational, and research skills, a Bachelor’s degree in communications or writing, and proven customer service experience.