Customer Service Specialist – Travel Support

Excitingtravelnow; Pittsfield (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive training and ongoing…

Opportunity for growth within the tour

Job summary

Excitingtravelnow is seeking a dedicated Customer Service Specialist to assist clients with travel plans and answers to questions. You will coordinate details, communicate clearly, and support travelers from initial inquiry through booking.

In this remote role, you will handle reservations, maintain accurate records, and ensure excellent service aligned with company standards. Genuine interest in travel and reliable independent work are essential for success.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and time-management abilities.
• Ability to work independently in a remote environment.
• Customer service, administrative, or hospitality experience preferred.
• Basic computer and internet skills required.
• Interest in travel is beneficial.

Responsibilities

• Communicate with clients regarding travel requests and questions.
• Provide guidance on travel options, timelines, and next steps.
• Assist with reservation coordination and follow-up communication.
• Ensure accuracy of client information and travel details.
• Maintain organized records of client interactions.
• Follow company policies and service standards.

Skills

Communication skills

Time management

Remote work

Customer service experience

Basic computer skills

Travel interest

Job description

Customer Service Specialist – Travel Support

Position Overview

We are looking for a motivated Customer Service Specialist to support clients and deliver a high-quality travel experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

Responsibilities

• Communicate with clients regarding travel requests and questions
• Provide guidance on travel options, timelines, and next steps
• Assist with reservation coordination and follow-up communication
• Ensure accuracy of client information and travel details
• Maintain organized records of client interactions
• Follow company policies and service standards

Qualifications

• Excellent written and verbal communication skills
• Strong organization and time-management abilities
• Ability to work independently in a remote environment
• Customer service, administrative, or hospitality experience preferred
• Basic computer and internet skills required
• Interest in travel is beneficial

What We Provide

• Comprehensive training and ongoing support
• Opportunity for growth within the travel industry
• Team-oriented culture with leadership support