Guest Communications Specialist

Odysseys Unlimited; Newton (MA); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Odysseys Unlimited is seeking a Guest Communications Coordinator to deliver top-tier customer service through written and verbal channels. You will craft professional responses for pre-departure and post-tour correspondence, manage guest data, and assist in the Overflow Queue for reservations and calls.

The role emphasizes high-quality written communications, attention to detail, and independent work, supporting a collaborative team in a fast-paced travel environment.

Qualifikationen

• Bachelor's degree in communications or writing, or equivalent experience.
• Strong writing and proofreading skills; excellent spelling.
• Two years of travel-related customer service experience via letters, emails, text messaging, chat.

Aufgaben

• Deliver superior customer service through written and verbal communications in a professional, knowledgeable and timely manner.
• Compose email correspondence that is professional and grammatically correct with content specific to the issue and our guests within service levels.
• Create customized, professional responses to post-tour letters and evaluations addressing specific issues.
• Support the call center by handling incoming customer telephone calls for service and sales.
• Research and write pre-departure guest communications for tour changes, visa updates, or major events.
• Process individual travel services and special requests for guests on back-to-back tours.
• Update and maintain reservation and customer information per company guidelines.
• Track and organize communications, escalation trends, and issues.
• Review guest and reservation data for accuracy and quality assurance.

Kenntnisse

Strong writing skills

Written communication

Verbal communication

Organizational skills

Independent work

MS Word

Ausbildung

Bachelor’s degree in communications or writing

Equivalent experience

Tools

MS Word

Excel

Outlook

Jobbeschreibung

Odysseys Unlimited is seeking a Guest Communications Coordinator to deliver top-tier customer service through written and verbal channels. You will craft professional responses for pre-departure and post-tour correspondence, manage guest data, and assist in the Overflow Queue for reservations and calls.

The role emphasizes high-quality written communications, attention to detail, and independent work, supporting a collaborative team in a fast-paced travel environment.