Travel Customer Support Specialist (Flexible Schedule)

Enchanted Horizons Travel; Saint Charles (MO); Hybrid; USD 32,000 - 52,000; Part time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities in travel

Collaborative team environment

Job summary

Enchanted Horizons Travel is seeking a Travel Customer Support Specialist to assist clients within the travel industry, handling inquiries via phone and email, guiding customers through bookings, and ensuring a smooth experience.

The role emphasizes clear communication, independence, and detail-oriented service. Flexible scheduling options and ongoing training support are provided to help you grow within the team.

Qualifications

• Excellent communication and customer service skills.
• Previous customer service experience preferred but not required.
• Able to work independently and manage time.
• Proficient with computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.
• Interest in travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations, policies, and procedures.
• Deliver professional, friendly, and consistent customer service.
• Follow company standards and operational guidelines.
• Maintain clear documentation of customer interactions.

Skills

Strong communication

Customer service

Time management

Independent work

Computer literacy

Job description

Travel Customer Support Specialist (Flexible Schedule)

About the job

We are seeking a detail-oriented and service-driven Travel Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Qualifications

• Strong communication and customer service skills
• Previous customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online tools
• Detail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

What We Offer

• Flexible scheduling (part time or full time)
• Training and ongoing support
• Growth opportunities within the travel industry
• Collaborative and supportive team environment