Travel Customer Support Specialist (Flexible Schedule)

Enchanted Horizons Travel; Tempe (AZ); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Training and support

Growth opportunities

Collaborative team environment

Job summary

Enchanted Horizons Travel is seeking a Travel Customer Support Specialist who thrives on helping customers and delivering exceptional service. The role supports clients with travel inquiries, reservations, and guidance throughout the booking process, ensuring a smooth, positive experience.

The position offers flexible scheduling (part time or full time) and a collaborative team environment. You will use various online tools to communicate, document interactions, and provide accurate information

Qualifications

• Strong communication and customer service skills.
• Previous customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations, policies, and procedures.
• Deliver professional, friendly, and consistent customer service.
• Follow company standards and operational guidelines.
• Maintain clear documentation of customer interactions.

Skills

Communication skills

Customer service

Independent worker

Computer proficiency

Detail-oriented

Travel industry interest

Job description

Travel Customer Support Specialist (Flexible Schedule)

About the job

We are seeking a detail-oriented and service-driven Travel Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Qualifications

• Strong communication and customer service skills
• Previous customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online tools
• Detail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

What We Offer

• Flexible scheduling (part time or full time)
• Training and ongoing support
• Growth opportunities within the travel industry
• Collaborative and supportive team environment