Travel Customer Support Specialist

Kopp Travels; Las Vegas (NV); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% remote position

Flexible scheduling

Travel perks and exclusive discounts

Ongoing training and support

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to assist clients throughout their travel journeys. This fully remote position involves responding to client inquiries, assisting with bookings and changes, and ensuring satisfaction. Ideal candidates are organized, passionate about travel, and possess excellent communication skills. The agency offers flexible scheduling, growth opportunities, and travel perks.

Qualifications

• Excellent communication skills required, both written and verbal.
• Customer service experience is beneficial, especially in travel or hospitality.
• Must be organized and detail-oriented.

Responsibilities

• Respond to client inquiries through various channels.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate travel information and follow up for client satisfaction.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized

Detail-oriented

Comfortable using technology

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.