Travel Customer Support Specialist

Kopp Travels; San Jose (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible scheduling

Opportunities for growth

Travel perks and exclusive discounts

Supportive team environment and training

Job summary

A travel agency is seeking a reliable Travel Customer Support Specialist to offer exceptional support to clients throughout their travel journey. The ideal candidate will have excellent communication skills and customer service experience, with a passion for helping others create memorable travel experiences. This role is 100% remote, offers flexible scheduling, and includes travel perks. If you enjoy assisting clients from booking to their return home, apply today to start your journey with us.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in customer service is preferred, especially in travel or hospitality.
• Must be organized, dependable, and detail-oriented.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Assist clients with travel bookings, changes, and cancellations.
• Provide accurate destination and travel requirement information.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Problem-solving skills

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.