Travel Customer Support Specialist

Kopp Travels; Fort Collins (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote position

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel agency is looking for a Travel Customer Support Specialist to enhance the travel experience for clients from booking to return. This 100% remote role involves assisting with inquiries, travel bookings, and ensuring overall customer satisfaction. Ideal candidates should have excellent communication skills, be detail-oriented, and be comfortable using various technologies. The position offers flexible scheduling and travel perks, making it perfect for travel enthusiasts seeking a supportive team environment.

Qualifications

• Strong communication skills are essential for client interactions.
• Previous customer service experience is advantageous.
• Detail-oriented individuals will thrive in this role.
• Adaptability with technology and booking systems is required.
• A passion for travel enhances the candidate experience.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information on travel requirements.
• Confirm trip details and ensure client satisfaction.
• Handle client concerns professionally and empathetically.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Job description

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.