Travel Customer Support Specialist

Kopp Travels; Gulfport (MS); Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training and guidance

Résumé du poste

A travel agency is seeking a Travel Customer Support Specialist to assist clients throughout their travel journey, from booking to return. The role involves responding to inquiries, helping with bookings, and ensuring overall client satisfaction. Ideal candidates are detail-oriented, possess strong communication skills, and have a passion for travel. This is a 100% remote position with opportunities for growth and travel perks.

Qualifications

• Strong problem-solving skills and empathy.
• Passionate about travel and customer experiences.

Responsabilités

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Confirm trip details and overall client satisfaction.
• Handle client questions or concerns professionally.

Connaissances

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Description du poste

Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home.

This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
• Assist with travel bookings, changes, cancellations, and special requests
• Provide accurate information about destinations, travel requirements, and agency policies
• Follow up with clients to confirm trip details and overall satisfaction
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills

Ideal Candidate

• Excellent written and verbal communication skills
• Customer service experience (travel or hospitality experience is a plus, but not required)
• Organized, dependable, and detail-oriented
• Comfortable using technology and learning booking platforms and systems
• Passionate about travel and helping others create memorable experiences

What We Offer

• 100% remote position with flexible scheduling
• Opportunities for growth within the agency
• Travel perks and exclusive industry discounts
• Supportive team environment with ongoing training and guidance

If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you.
Apply today and start your journey with Kopp Travels USA.