Travel Customer Representative - Remote

Manatal; Miami (FL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Job summary

Manatal is seeking a Travel Customer Representative to support clients throughout their travel journey from booking to return home. You will assist with inquiries, provide booking updates, and ensure exceptional service.

This 100% remote role offers flexible scheduling, opportunities for growth within the agency, travel perks, and a supportive team environment with ongoing training.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience preferred, especially in travel or hospitality.
• Organized, dependable, proactive with strong attention to detail.
• Comfortable with technology and learning booking platforms quickly.
• Remote work with flexible scheduling available.
• Passion for travel and helping others plan experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication skills

Customer service

Organized

Tech-savvy

Attention to detail

Travel enthusiasm

Tools

Booking platforms

Job description

About the job Travel Customer Representative - Remote

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.