Travel Customer Representative - Remote

manatal-264; Los Angeles (CA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks and discounts

Training and growth opportunities

Job summary

manatal-264 is seeking a Travel Customer Representative to support clients from booking to return, answering inquiries, assisting with bookings, and sharing destination information to ensure a seamless travel experience.

The ideal candidate communicates clearly, provides friendly service, and stays organized while learning new booking systems. This is a remote position with flexible hours and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Communication

Customer service

Travel knowledge

Attention to detail

Tech-savvy

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.