Travel customer representative/REMOTE

Effortless travel solutions ETS; Atlanta (GA); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

100% remote work

Job summary

Effortless Travel Solutions in Atlanta, GA seeks a Travel Customer Representative to support clients from booking to return home. You will assist with inquiries, updates, and issue resolution to ensure a seamless travel experience.

This fully remote role emphasizes empathetic service, accurate information, and efficient booking changes. You will respond to inquiries, help with bookings, and ensure travelers enjoy a smooth journey.

Qualifications

• Excellent verbal and written communication.
• Experience in travel or hospitality preferred.
• Organized, dependable, proactive with attention to detail.
• Familiar with booking platforms and systems.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.
• Follow up to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving.

Skills

Communication skills

Customer service

Travel knowledge

Organizational skills

Tech-savvy

Job description

About the job Travel customer representative/REMOTE

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!