Travel customer representative

MAJC; New York (NY); À distance; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

100% remote work

Career growth opportunities

Travel perks and industry discounts

Ongoing training

Résumé du poste

MAJC in the United States is seeking a Travel Customer Representative to support clients from booking through return, handling inquiries, updates, and issue resolution.

You will work remotely with flexible scheduling, use booking platforms, and help travelers plan memorable experiences while upholding our commitment to service. The role offers growth opportunities within the agency and exposure to exclusive industry discounts.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.
• Comfortable with technology and learning booking platforms.
• Passion for travel and helping others plan experiences.

Responsabilités

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Follow up to confirm trip details and satisfaction.
• Handle concerns with empathy and problem-solving.

Connaissances

Communication skills

Customer service experience

Detail-oriented

Tech savvy

Travel enthusiasm

Outils

Booking platforms

Description du poste

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.