Travel Customer Service Representative

Concentrix; Eastpointe (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Join a diverse team and develop expertise in customer experience and travel services, with access to training and growth opportunities in an inclusive environment.

Aufgaben

• Handle phone, chat, and email inquiries.
• Manage bookings, changes, and cancellations.
• Resolve issues with empathy and accuracy.
• Collaborate with a diverse team and build expertise in travel services.

Jobbeschreibung

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy. Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.