Travel Customer Service Representative

Concentrix; Allen Park (MI); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Concentrix in Allen Park, Michigan, is hiring a Travel Customer Service Rep to support travelers for global brands. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations with empathy and accuracy.

Join a diverse team in a fast-paced contact center, use digital tools and travel platforms, document interactions, and work toward performance targets while growing in a people-centric, inclusive environment.

Responsabilités

• Handle phone, chat, and email inquiries.
• Manage bookings, changes, and cancellations.
• Resolve issues with empathy and accuracy.

Description du poste

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy. Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.