Travel Customer Service Representative

Concentrix; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training

Qualifications

• Experience delivering customer service via voice, chat, or email channels.
• Comfort handling bookings, changes, and cancellations with accuracy.

Responsibilities

• Handle phone, chat, and email inquiries from travelers.
• Manage bookings, changes, and cancellations.
• Resolve issues with empathy and accuracy.
• Document interactions and meet performance targets.

Skills

Customer service

Phone support

Multichannel support

Empathy

Tools

Booking platforms

CRM systems

Job description

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy. Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.