Travel Customer Experience Specialist

TPIS; Guaynabo (PR); On-site; USD 14,000 - 19,000; Full time

Job summary

TPIS seeks a Travel Customer Service Representative in Guaynabo, PR to support a travel agency client. You will greet visitors, answer calls, coordinate appointments, follow up on requests, and handle admin tasks to ensure a courteous customer experience across in-person, phone, and email channels.

Full-time, Monday–Saturday, 9:00 a.m.–6:00 p.m. Proficiency in Microsoft Office and macOS, plus excellent communication and organization skills, are required.

Qualifications

• Experience in customer service, reception, public-facing positions, or a similar role.
• Proficiency in Microsoft Office and the Apple macOS operating system.
• Professional attitude and appearance.
• Excellent verbal and written communication skills.
• Ability to proactively resolve situations and demonstrate initiative.
• Excellent organizational skills.

Responsibilities

• Welcome and greet visitors as soon as they arrive.
• Receive, sort, and distribute daily mail and correspondence.
• Answer incoming telephone calls, take messages, screen calls, and transfer them as appropriate.
• Provide basic and accurate information about services and promotions in person, by phone, and via email.
• Maintain office security by following established procedures and controlling access through the reception area.
• Perform other administrative and reception duties, such as filing documents, making photocopies, and transcribing information.

Skills

Customer service experience

Excellent communication

Organized and proactive

Tools

Microsoft Office

macOS

Job description

TPIS seeks a Travel Customer Service Representative in Guaynabo, PR to support a travel agency client. You will greet visitors, answer calls, coordinate appointments, follow up on requests, and handle admin tasks to ensure a courteous customer experience across in-person, phone, and email channels.

Full-time, Monday–Saturday, 9:00 a.m.–6:00 p.m. Proficiency in Microsoft Office and macOS, plus excellent communication and organization skills, are required.