Customer Service Representative

Firstsource; Guaynabo (PR); Presencial; USD 14.000 - 21.000; Jornada completa

Descripción de la vacante

Firstsource is seeking a medical role professional in a full-time capacity for on-site work in Guaynabo, Puerto Rico. The position involves outbound calls, meticulous documentation, and adherence to shifts to ensure coverage.

The role requires a high school diploma or GED, 1 year of call center experience, and at least six months in healthcare claims. Strong reading, basic math, and typing skills are beneficial.

Formación

• High School diploma or GED.
• 1 year of call center experience.
• Six months of healthcare claims experience.
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents.
• Basic mathematical skills.
• Intermediate typing skills.

Responsabilidades

• Conduct outbound calls and/or campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance to all regulatory guidelines.
• Safeguard PHI per Information Security Policies and Procedures.
• Follow safety guidelines outlined by the Illness and Injury Prevention Program.

Conocimientos

Call Center

Healthcare claims

Typing speed

Educación

High School diploma or GED

Descripción del empleo

Work Location:In office- Calle Felipe de Plana 5, Carr. 20, 3 Ca. Felipe de Plana km 2, Guaynabo, 00965, Puerto Rico

Job Type: Full-time

Pay: $12.75/hr

Job Description

• Conduct outbound calls and/or campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance to all regulatory guidelines.
• Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
• Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific Qualifications For This Medical Role Include

• High School diploma or GED
• 1 Year Call Center Exp
• Six months healthcare claims experience.
• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skillsOther requirements include:
• Sitting for long periods of time
• Flexibility of schedule especially when overtime is in place
• Private/secured room without distraction
• Ability to multitask
• Specific to processing: Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change