Customer Representative

Inspired; Provincetown (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Supportive team environment

Job summary

A travel support company is seeking a Travel Customer Representative to assist clients with their travel inquiries and bookings. You will ensure exceptional service, handling client communications via email, phone, and messaging. The ideal candidate will have strong customer service skills, a passion for travel, and be comfortable with technology. This is a remote position offering flexible scheduling and opportunities for growth within the agency, along with travel perks and discounts.

Qualifications

• Proven experience in customer service, preferably in travel or hospitality.
• Ability to resolve client inquiries and complaints with empathy.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and travel documents.
• Follow up with clients to confirm trip details and satisfaction.
• Handle client concerns with problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

Provincetown, Massachusetts, United States

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!