Travel Consultant II

American Express Global Business Travel; Texas; On-site; USD 39,200 - 72,800; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusive culture

Job summary

American Express Global Business Travel is hiring a Travel Consultant II to join our highly skilled remote team, providing outstanding service to corporate clients. You’ll advise and arrange domestic and international travel, use Sabre GDS, and ensure policy compliance to regulatory requirements.

The role involves shifts including evenings, overnights, and weekends, with a 24/7 Traveler Care operation. You’ll collaborate with teammates to coach, mentor, and elevate service levels while

Qualifications

• Passion for excellence in client service and proactive anticipation of needs.
• Proficiency in Native GDS (Sabre).
• 3+ years of experience as a Travel Consultant.
• Professional communication (written and verbal).
• Attention to detail and integrity in handling traveler information.
• Strong understanding of the travel industry and policies.
• Ability to resolve issues quickly and work with suppliers.
• Teamwork and openness to feedback.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Conduct analysis on travel options and proactively anticipate traveler needs.
• Arrange and book domestic and international business travel across air, rail, and accommodations.
• Utilize Sabre GDS and ensure compliance with travel policies and regulations.
• Use positive service techniques and handle special requests.
• Collaborate within the team to coach and improve service levels.

Skills

Customer service

Professional communication

Attention to detail

Teamwork

Problem solving

Travel industry knowledge

Integrity

Tools

Sabre

Job description

## Travel Consultant IIApplylocations: United Statestime type: Full timeposted on: Posted Todayjob requisition id: J-83156Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.**What You’ll Do*** Advise and arrange travel for corporate business customers (both individuals and groups)* Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services* Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations* Global Distribution Systems Sabre usage* Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements* Use positive telephone service techniques and act on special customer requests* Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.**What We’re Looking For*** Passion for excellence in client service, including proactive anticipation of needs* Proficiency in Native GDS (Sabre)* 3+ Years of experience on as Travel consultant* Professional communication (written and verbal)* Attention to detail* Act with integrity, and look after personal traveler information* Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)* Resolving customer issues quickly and independently / with supplier* Teamwork and openness to feedback* **Evening, overnights, weekend shifts. Full and Part Time**Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.**Location**Texas, United StatesThe US national base salary range for this position is from $39,200.00 - $72,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glance**The #TeamGBT Experience**Work and life: Find your happy medium at Amex GBT.* **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.* **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.* **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.* **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.* And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.**What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!