Travel Consultant - Sabre Specialist

American Express Global Business Travel; New York (NY); Remote; USD 39,000 - 73,000; Full time

Job summary

American Express Global Business Travel seeks a Travel Consultant to join our highly skilled remote team, delivering outstanding service to corporate clients. You will advise and arrange travel for individuals and groups while upholding travel policies and supplier relationships.

You will leverage Sabre GDS expertise to research options, book domestic and international itineraries, and resolve issues quickly.

Qualifications

• Progressive experience as a Travel Consultant with proven track record in client service delivery.
• Advanced proficiency in Sabre GDS (native-level expertise required).
• Strong understanding of travel industry dynamics, booking procedures, and supplier relationships.
• Professional communication (written and verbal).

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use various Global Distribution Systems (Sabre).
• Ensure compliance to customers’ travel policies and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.
• Traveler Care is a 24/7 operation; expect afternoon shifts and weekends.

Tools

Sabre GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.What We’re Looking ForPassion for excellence in client service, including proactive anticipation of needsProgressive experience as a Travel Consultant with proven track record in client service deliveryAdvanced proficiency in Sabre GDS (native-level expertise required)Strong understanding of travel industry dynamics, booking procedures, and supplier relationshipsProfessional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationResolving customer issues quickly and independently / with supplierTeamwork and openness to feedbackWhat You’ll DoAdvise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse various Global Distribution Systems (Sabre)Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.Our Traveler Care team is a 24/7 operation. Please be flexible and prepared to work afternoon shifts and weekends.LocationUnited StatesThe US national base salary range for this position is from$39,200.00 - $72,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glanceThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway. You may be exactly the person we’re looking for!