Global Servicing - Travel Consultant

American Express Global Business Travel; New York (NY); A distancia; USD 39.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Learning platform access

Career development

Descripción de la vacante

American Express Global Business Travel is recruiting a Global Servicing Travel Consultant to join a remote team delivering dedicated support to corporate clients in the US and beyond. You will arrange and optimize complex itineraries using Sabre, ensuring policy compliance and traveler satisfaction.

Applicants should have at least two years’ corporate travel experience, native Sabre GDS skills, and strong communication and time-management abilities.

Formación

• Minimum 2 years of corporate travel experience.
• Native Sabre GDS expertise.
• Excellent verbal and written communication.
• Strong customer service in travel.
• Solid time management and prioritization.
• Knowledge of fares, ticketing, including RTW.

Responsabilidades

• Advise and arrange corporate travel for US/Canada/UK/Australia.
• Research travel options and proactively anticipate needs.
• Book domestic and international travel across air, rail, hotel.
• Ensure compliance with travel policy and provider rules.
• Maintain knowledge of travel alerts and regulations.
• Collaborate with team to coach and improve service levels.

Conocimientos

Corporate travel experience

Sabre GDS knowledge

Customer service

Communication skills

Time management

Fares & ticketing knowledge

Destination knowledge

Adaptability

Herramientas

Sabre GDS

Descripción del empleo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Global Servicing Travel Consultant,, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.What You’ll Do on a Typical DayAdvise and arrange travel for corporate business customers in the US, Canadian, UK and Australian Markets.Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse of Sabre as the Global Distribution System (GDS)Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsPrevent fraudulent callers from trying to book trips afterhours by following our security protocols.Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levelsWe look forward to sharing more detailed job functions and key performance indicators during the interview process.What Are We Looking For?A minimum of 2 years’ corporate travel experienceA minimum of 2 years’ Native GDS Expertise in SabreExcellent verbal and written communication skillsExcellent Customer service skills in a travel environmentStrong time management and organizational skills including multi-tasking and prioritizing of workload whilst ensuring maximum qualityFares & Ticketing knowledge – including RTW and complex faresKnowledge of products including car service, hotels and railDomestic & International destination/geographical knowledgeMaintaining up to date knowledge of international travel notifications and guidelines as per government/client rulingsDemonstrated understanding of the relevant customer baseAn ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomesAn ability to adapt to changeWork across teams and departmentsPlease be flexible and prepared to work a shift any time between 6A to 11:30P EST time Monday to Sunday.LocationUnited StatesThe US national base salary range for this position is from$39,200.00 - $72,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glanceThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway. You may be exactly the person we’re looking for!