Travel Consultant II

American Express Global Business Travel; New York (NY); Vor Ort; USD 42.000 - 79.000; Vollzeit

Benefits dieser Stelle

Health and welfare insurance

Retirement program

Parental leave

Travel perks

Learning platform access

Zusammenfassung

Amex GBT is seeking a Travel Consultant to provide exceptional service to Defense & Government travelers across domestic and international bookings. You will manage air, rail, and hotel arrangements, applying client standards, and offering informed recommendations to enhance the traveler experience.

The role requires 3+ years in travel consulting, Sabre GDS experience, and strong communication. A collaborative, customer‑focused attitude is essential as part of our U.S.

Qualifikationen

• 3+ years experience as a Travel Consultant.
• Experience with GDS Sabre across local and global markets.
• Excellent verbal and written communication skills.

Aufgaben

• Arrange and book domestic and international business travel for air, rail, and hotels.
• Follow client standards and preferences for reservations.
• Act as a trusted advisor with informed recommendations for travelers.
• Handle complex bookings, multi-destinations, and fare changes as needed.
• Conduct analysis to anticipate traveler needs and upsell services.

Kenntnisse

GDS Sabre

Customer service

Communication

Teamwork

Travel knowledge

Tools

Sabre

Jobbeschreibung

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.As a Travel Consultant, you will provide outstanding customer service to Defense & Government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.What You'll DoArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations for corporate business customers (both individuals and groups)Ensure reservations are built according to client standards and preferencesAct as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experienceHandle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex faresMake changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine workConduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services. Use positive telephone service techniques and act on special customer requestsGlobal Distribution Systems (GDS) Sabre usageMulti-account fast-paced environmentWhat We're Looking For3 or more years' experience working as a Travel ConsultantExperience in GDS (Sabre) across both local and global marketsU.S. citizenship required due to Federal Government contractA genuine passion for high-quality customer service — we care about our customers and it’s important to us that you doGood verbal and written communication skillsStrong teamwork skillsA positive, “can do” attitude.Willingness to learn and grow!The US national base salary range for this position is from $42000 - $79000 Annually.The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.#DGBoostJobsLocationUnited StatesFor information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glanceThis role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway. You may be exactly the person we’re looking for!