Travel Consultant I

American Express Global Business Travel; Augusta (GA); Vor Ort; USD 35.000 - 66.000; Vollzeit

Benefits dieser Stelle

Travel perks

Learning platform access

Inclusion Groups

Zusammenfassung

American Express Global Business Travel in Fort Eisenhower, Georgia, seeks a Travel Consultant to support U.S. Military and Government travelers. You will create and manage air, hotel, car, and rail bookings with accuracy and client-focused service.

Through training and teamwork, you will advise on optimal itineraries and escalate complex cases as needed. The role emphasizes customer service excellence, collaboration, and willingness to learn in a fast-paced environment.

Qualifikationen

• English fluent – written and spoken.
• Second language is a plus.
• Good verbal and written communication skills.
• Basic Microsoft Office skills.

Aufgaben

• Create and complete travel arrangements (air, hotel, car, rail).
• Ensure reservations are built to client standards and preferences.
• Act as a trusted advisor with informed recommendations.
• Handle basic to moderately complex bookings and non-standard itineraries.
• Raise complex bookings to more experienced staff.

Kenntnisse

English fluency

Second language

Verbal and written communication

Microsoft Office basics

Teamwork

Positive attitude

Willingness to learn

Military experience accepted

Tools

Microsoft Office

Jobbeschreibung

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.What You'll DoCreate and complete travel arrangements (air, hotel, car, rail)Ensure reservations are built according to client standards and preferencesAct as a trusted advisor by offering informed and insightful recommendations that provide the best travel experienceHandle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex faresRaise most complex bookings to more experienced staffAssignments include both routine and non-routine workBenefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-dateWhat We're Looking ForEnglish fluent – written and spokenSecond language is a plusGood verbal and written communication skillsBasic Microsoft Office skillsA genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do tooStrong teamworking skillsA positive, “can do” attitudeWillingness to learn and grow!We accept Military experience/certifications as a substitute for some requirements.The US national base salary range for this position is from $ 35000K - $66.000K Annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.LocationFort Eisenhower, Georgia, United StatesFor information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glanceThis role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway. You may be exactly the person we’re looking for!