Travel Consultant

travelhrportal; Arlington (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and welfare insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning platform courses

Inclusion Groups

Job summary

Amex GBT in Arlington, Virginia is seeking a Travel Consultant to provide exemplary service to defense and government travelers before, during, and after business trips. You will craft domestic and international itineraries, advise on best options, and manage complex bookings with confidence.

Role requires experience in travel consulting, strong knowledge of Sabre, and a commitment to high-quality customer service.

Qualifications

• 3+ years’ experience as travel consultant or 5 years in another customer service industry.
• Advanced knowledge of Sabre GDS.
• U.S. citizenship required due to Federal Government contract.
• Excellent verbal and written communication skills.
• Strong teamwork and a positive, can-do attitude.
• Willingness to learn and grow.

Responsibilities

• Create domestic and international travel arrangements for clients including air, hotel, rail, and ground transportation.
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed recommendations for the best travel experience.
• Handle a wide range of bookings from simple to complex with multi-destinations, exchanges, and complex fares.
• Make changes or resolve issues during or before travel assignments, including routine and non-routine work.
• Participate in comprehensive training and use our social intranet to stay up-to-date.

Skills

Customer service minded

Verbal and written communication

Teamwork

Willingness to learn

Tools

Sabre GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

What You'll Do

• Create domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Location: Washington DC, Dulles Corridor

What We’re Looking For

• 3 or more years’ experience working as a travel consultant (or 5 years in another customer service industry)
• Advanced knowledge of GDS (Sabre)
• U.S. citizenship required due to Federal Government contract
• A genuine passion for high-quality customer service - we care about our customers and it's important to us that you do too
• Good verbal and written communication skills
• Strong teamwork skills
• A positive, "can do" attitude
• Willingness to learn and grow!

We accept military experience/certifications as a substitute for some requirements.

Because this role supports a United States Federal Government client, the successful candidate must be a U.S. Citizen; authorization to work in the United States alone is not sufficient. Employment is contingent upon the ability to meet government eligibility requirements, including the successful completion of both company and government background investigations, which may include a review of criminal history and credit records.

Location: Arlington, Virginia, United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!